Before you buy

Refund Policy

Seller: Abdelrahman Osama Mohammed Ibrahim, trading as Matelume. Contact address: Lusail, The e18teen, Office 2006B. Support: [email protected]. Effective date: 29 September 2026.

Matelume refund window

You may request a full refund within 14 days after payment for an initial purchase or a subscription renewal. This applies to all paid Matelume plans. Contact [email protected] or Paddle buyer support with your order reference to request a refund.

This voluntary policy does not reduce any mandatory consumer rights or applicable protections under Paddle's Refund Policy and Buyer Terms.

Request a refund

For a Paddle purchase, use the support link in your receipt or Paddle buyer support. You can also contact [email protected] for product help. Include the order reference, purchase email and a short explanation. Do not send passwords or card details.

Cancellation and access

Cancelling stops future renewal and does not automatically refund an earlier payment. An approved refund may end the paid access associated with that purchase. Your exported materials stay on your PC.

Checkout is not open yet. When purchases open, this policy applies to purchases made through Paddle.