Terms & Conditions

Who supplies the software

Seller: Abdelrahman Osama Mohammed Ibrahim, trading as Matelume. Contact address: Lusail, The e18teen, Office 2006B. Support: [email protected]. Effective date: 3 October 2026.

Matelume is Windows software for making fabric, marble and wood veneer materials and framed wall art from flat images. See the Studio guide for the included features and export workflows.

Paddle is the merchant of record and authorised reseller for purchases made through Paddle. Matelume supplies and licenses the software. Paddle handles payment and billing support under its Buyer Terms.

Plans and billing

• Founder: US$50 per year for the first 50 buyers. Every Pro feature and Pro update while active. Keep this rate while you keep renewing continuously.
• Pro: US$15 per month or US$150 per year. Your Pro subscription price stays the same while your subscription remains active. If you cancel and subscribe again later, the price available at that time applies. Taxes are shown at checkout.
• Studio: annual per-seat subscriptions. 2–4 seats: US$150 each; 5–9: US$140 each; 10–24: US$130 each; 25–50: US$125 each.

These are subscriptions, not one-time purchases. Max, including fur, is coming soon and is not included. Applicable taxes, the final total and renewal schedule will be shown before payment.

Delivery and access

Buying is open. Your plan unlocks the Matelume you install from the Download page; no other download is needed. Do not purchase on the expectation of a future feature.

Every user needs a Matelume account and an ongoing internet connection, including trial, paid and reviewer access. Your images and material processing stay on your PC.

Free trial

The 14-day trial includes every Pro tool, full-size exports and no watermark. It starts when you link your first PC. One trial is available per PC and email address. Max features, including fur, are not included. After 14 days, Matelume shows “Your trial has ended. Buy Matelume to keep working; your work is saved.” You cannot create new materials or export until you buy a plan. Your saved work stays on your PC, and purchasing unlocks the app at once. The trial does not start a paid subscription.

Renewal and cancellation

A paid subscription renews at its selected monthly or yearly interval until cancelled. Use the subscription-management link in your Paddle receipt or Paddle buyer support to manage billing. Cancellation stops future renewal; access continues until the end of the paid period. A refund request is separate from cancellation.

The Founder rate is kept through continuous renewal; after a lapse the same rate is not guaranteed. Paid access expiry does not delete exported materials.

Refunds and your rights

Read our Refund Policy, Privacy Policy and software licence. Nothing here limits mandatory consumer rights or protections under applicable Paddle terms. Contact [email protected] about product issues.