Help with your material
Support
Read the Studio guide
How Matelume works covers fabric, wall art, marble, wood veneer, exports and supported programs. Start with Download & trial for installation information.
Contact Matelume
Seller: Abdelrahman Osama Mohammed Ibrahim, trading as Matelume. Contact address: Lusail, The e18teen, Office 2006B. Support: [email protected]. Effective date: 29 September 2026.
Include your Matelume and Windows versions, the action you tried and the exact error. Share only material you have permission to share. Remove client information and unrelated file paths. Never send passwords, authentication codes, keys or card details.
Billing and refunds
For purchases through Paddle, use the management link in your receipt or Paddle buyer support. Read the Refund Policy for cancellation and refund information. Paid plans are bought on the Plans page, signed in with your Matelume account.
Trial and accounts
Every new account receives a 14-day trial, starting when the first PC is linked. All Matelume access requires an account and an ongoing internet connection. If you need help with a paid account or lost PC, contact support; never share your sign-in codes.
Your 14-day trial
The 14-day trial includes every Pro tool, full-size exports and no watermark. It starts when you link your first PC. One trial is available per PC and email address. Max features, including fur, are not included. After 14 days, Matelume shows “Your trial has ended. Buy Matelume to keep working; your work is saved.” You cannot create new materials or export until you buy a plan. Your saved work stays on your PC, and purchasing unlocks the app at once. The trial does not start a paid subscription.
Older exported files keep any watermark already in them. Export again during active access to create a new full-size export without a watermark.